FAQ

We have listed answers to some of the most frequently asked questions that we receive from clients and visitors. If you have a question that is not answered here, simply let us know and we’ll be happy to help you!

Free Download FAQ’s

Why am I not able to receive or open the free download from your website?

  • Since download errors are somewhat common, the errors that you may receive are usually the result of an incorrect download. It does not mean that the file is bad, it has just been downloaded to your computer incorrectly. Even if the file looks like it downloaded successfully, it might not have. Here are a few ideas to help you fix any problems you may run into:
    • Often, download problems are the result of a poor internet connection, software firewall, anti-virus or download manager. These types of issues are more likely to occur with large downloads.
    • If you are running a personal firewall or antivirus software on your machine (i.e. Norton or McAfee), please disable it just long enough to download the file. This often will solve the problem and is definitely worth trying. You may need to delete the original download file and try again with a fresh new download so that it doesn’t revert to the first download.
    • Double check your internet connection. Dial-up and sometimes wireless connections tend to have most of the trouble with incomplete downloads.
    • One last idea, you may want to try a different browser. If you use Internet Explorer, try using Firefox or Safari and see if your download goes through!

My Link Expired! How can I receive another download?

  • This one’s easy. Each email link is good for about 72 hours and then it expires. If you happen to miss the time-frame, simply re-enter your name and email address on the blog freebie post (for the freebie that you want) and you’ll receive another download. Simple as that!

Can I use Your Free Designs in my Commercial Projects?

  • No, unfortunately we do not have a commercial use license available for our freebies at this time. All of our freebies are for personal use only and may not be sold or redistributed in anyway. Thanks for your interest.

Website Design FAQ’s

Which Blog, Website and Ecommerce Software can you work with?

  • For Blogs and Websites, we prefer to work with WordPress. For Ecommerce, we prefer to work with Magento, but we can also work with others upon request (such as: Shopify, WordPress and Big Cartel).

How Long will it take for a website to be designed and developed?

  • Every project is different, but generally for blog and website projects we plan for about ONE month. This includes one week for setting up hosting (if needed), creating drafts and designing the layout for the site. Then another two weeks for developing and coding the website online and finally a fourth week for testing it, transferring the design and content and tying up any loose ends – such as setting up email, configuring site functions and reviewing with a client how to use the site.
  • If the website is an ecommerce project, we plan for TWO months – this accounts for the additional coding time needed to set up the additional settings (SSL and payment processor) as well as the pages in an ecommerce shop such as a wholesale section, checkout, cart or client login page.

Are there additional Website costs?

Yes! Designing and Developing a website is only part of the cost. You’ll also need to pay for the following items in order for your website to work online:

  • Domain Registration – it usually costs $10 per year for a domain, there may be an additional charge if you want to enable domain privacy.
  • Web Hosting – this is essential since you’ll need a place online to store files, images and a content database.  We have an excellent resource guide with our recommendations for the best hosts HERE.
  • Payment Processing- (Ecommerce Only) – a payment processor makes it possible to sell your products, it’s how your customers can pay for your products. There are usually percentage fees and/or monthly fees associated with each. A few possible payment processors to check out: Paypal, Authorize.net, Propay, Paymentech.
  • Secure (SSL) Certificates – (Ecommerce Only) – SSL is only necessary if you want your customers to enter in their credit card information on your site (this does not include checking out through PayPal since this 3rd party processor already has SSL enabled). Enabling SSL on your hosting account, will turn your “HTTP” to “HTTPS” and will keep all information entered on your website safe and secure. The fee for SSL varies in price, check with your host for pricing.

Are there any hidden costs when building my website?

  • No, never. We always outline our price upfront with you, based on your website goals, so that you know what to expect right away and then that price is strictly adhered to.

Do You Provide Hosting for my Site?

  • No, we do not provide hosting at this time. However, we do have an excellent resource guide with our recommendations for the best hosts HERE.

Can You Help Me Set Up my Hosting and Email?

  • Most definitely! We will guide you through the whole process from start to finish.

After the Website Design, will you continue to manage my site and add content to it for me?

  • No. After a website design is complete, we do not continue to manage our client’s websites and we do not add content to the websites. Our clients are responsible for writing and maintaining their own website content. We build all our projects so that you can easily manage them yourself, which means that after the project is complete, you can add text, images and information right to your own web pages without our help. If you need help learning how to manage your site, we offer website consultations to show clients how to manage their site. If you also need help setting up your content and writing information for your page, we highly recommend that you hire a copywriter.

Will my Website Design be Search Engine Optimized?

  • Yes, Absolutely! All of our websites are optimized for Search Engines and are compliant with SEO guidelines. We will prepare your site to be search engine friendly with a section for keywords and a good sitemap, but we do not submit your site to search engines or adjust your keywords to boost your page rank.
  • For search engine optimization, you’ll need more than just a design to improve your website’s SEO. A combination of good content, key words and a great sitemap help to make a difference in a website’s search engine optimization and we can point you in the right direction to help you get started and manage your site’s SEO on your own.

Will my Website be Compatible in all Browsers?

  • Yes! We guarantee that each design project completed with us will be tested for compatibility in the latest browser versions of Internet Explorer, Mozilla Firefox, Safari and Chrome. We also go a step further and browser check each design and verify that it looks the same in the latest versions of Firefox (3.6 and above), Safari (3.0 and above), Chrome (7.0 and above) and Internet Explorer (8.0 and above).

Do you Build Flash-Based Websites?

  • No, we do not build flash-based websites. While we can include jquery and flash elements in sections of a website, all of our projects are based in PHP and HTML. It is important to note that it’s not a good idea to use “flash” to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and can keep your site from being indexed and from receiving a lot of traffic.